Technology Revolutions along with Upcoming FREE Consulting Offers

Welcome to the November Edition of the SoapBox!

First we want to thank all our Donation Nomination participants for sharing their stories with us. Learning about and helping support these wonderful organizations has been a highlight for all of us working on the SoapBox, and we couldn’t do it without you.

Next month we have big, BIG news. We have an offer that has never been provided before. The only hint you’ll get are these four names we think you’ll recognize!

1. Bill McBride
2. Sal Pellegrino
3. Brent Darden
4. Bryan O’ Rourke

Stay tuned next month to see what we have in store! This month, we dive deeper into the technological revolution in the Fitness and Health Club industry with Bryan O’ Rourke.

Thank you all for making this newsletter a success,

John & Katy

How Technology Is Revolutionizing Fitness and the Health Club Industry

By: Bryan O’ Rourke
In his epic work, The Singularity Is Near, author and futurist Ray Kurzweil wrote, “Most long-range forecasts of what is technically feasible in future time periods dramatically underestimate the power of future developments because they are based on what I call the “intuitive linear” view of history rather than the “historical exponential” view.”

Indeed Kurzweil is correct the pace of change is exponential and not linear and therefore the rate of change resulting from technology is accelerating and most leaders do not gauge the impact this will really have. As a result technology sneaks up on us, revolutionizing industries, wrecking havoc on the unprepared while creating glorious opportunities for others.

The fitness and health club industries are no exception. Consider that the modern “health club” industry is only about 50 years old. A lot has changed in the past five decades and the implications to our industry,as a result, are tremendous.

Today we live in a world of constant connectivity, mobile networks, ubiquitous sensors and other technologies that did not exist only a decade ago. Netpulse recently created a great report on the health club of 2020 which demonstrates some of the implications of these technology trends. Access to information about people’s behaviors from sleep and activity levels to mood and food consumption is available 24 hours a day 7 days a week.

The Club of 2020: How technology is changing the fitness industry by NetpulseConsumers in general are becoming accustomed to solutions and services based on advanced technologies in other industries and they will expect this from fitness and clubs increasingly. Given these realities and what is to come fitness professionals must reconsider everything about their business models not because they should but because their very survival and ultimate success hangs in the balance.

Looking at the music industry is instructive when considering how technology is and will revolutionize fitness and health clubs. The advent of MP3 technology completely changed how people enjoyed music, how it was sold and how musicians could publish their work. Some in the music business still think, however, that a decade of iTunes singles, which digital music made available, killed the music industry. Those that think this way were the “pigs at the trough”, making profits on an inefficient distribution model which rewarded a few at the expense of others. They are the naysayers and pessimist who did not see the silver lining in the dark clouds. By un-tethering music from a rigid distribution model around proprietary formats, music enjoyment and sales exploded. From 2000 to 2010, global growth in live performances and album sales both tripled. The new digital music environment and industry creates opportunities previously unimaginable. Technology grew the pie substantially and will continue to do so for the music business. Parallels exist in health, fitness and wellness. We see the industry tripling in size in the next decade as a result.

Ultimately technologies are great enablers of innovation. During a recent speech at the 2014 HCI-DC conference, author Malcolm Gladwell shared his thoughts, which fitness professionals and leaders need to keep in mind, “Sometimes when we look at innovation we make the mistake of thinking that innovation is specific to an individual invention or device. But all of those [individual] views miss the greatest transformation that’s brought about by technology — and that’s when you bring these various pieces and have them work together in combination — it’s the synergies between these tools that bring about the greatest changes in the world that we live in.” When evaluating the impact of technology on the health, fitness and wellness market professionals must integrate these evolving tools into their innovation efforts because they have the potential to significantly increase the number of people that can be engaged and serviced to adopt healthier lifestyles.

A new world of innovation is emerging in the health club and fitness space right now and substantiates the tsunami of change that is upon our industry. Pure digital service models that provide on-demand coaching like Rise are in the marketplace. Class Pass, which has obtained over $50 Million in venture capital, is now a global mobile booking business for studios, and it did not even exist three years ago. Soul Cycle with its robust mobile app is delivering an outstanding digital – physical consumer experience around their cycling offering.

Meanwhile, the Internet of Everything is driving adoption of low cost connectivity to monitor equipment with solutions like, delivering member intelligence and ultimately improving user experience.

How can brands adapt in this current environment of change brought on by technology? A recent report presented by technology solutions provided by Club Excerp, a leading enterprise software provider, addresses this when referencing the role of the CIO in the health club industry (read it here). It includes some compelling thoughts from health club leaders in Europe on the subject of technology and its implications.

  1. Organization needs leadership that understands the potential available through technology but more importantly that potential must be defined around the member experience.
  2. Brands need the right partners who understand this new era of technology and can share meaningful insights, advice, options and thoughtful paths to solutions. We are seeing major fitness and health club brands trying to reorient their models or launch completely new models in order to address a changing landscape where consumer experience will determine success or failure.

Regardless of the industry, business model or organization, technology is revolutionizing everything. The fitness and health club industries are no exception. Ultimately technology will grow the marketplace significantly. It is essential that leaders dial into key trends and reflect on their business models and the implications of technologies to their customers. The future belongs to the brave who have a vision of how to make things better using new tools. To be successful in the fitness and health club industry you must be brave and take advantage of the future that has already arrived. Our industry and its success depends on it.

Watch these three video clips which I have prepared in the past year in connection with keynotes delivered around the world on the implication of technology for inspiration:

If I can be of any help to you or your organization please let me know via

About the author: Bryan O’Rourke is an experienced CEO, strategist, and adviser who helps organizations and professionals realize their full potential and solve their biggest challenges. With a track record of building teams and growing global brands, his network of associates and partners have served organizations large and small. His present focus is on fitness, wellness, health clubs, technology, innovation, finance, marketing and business development, but his expertise and consultancy extends to a number of disciplines and industries. He is an owner and CSO of Fitmarc, which serves over 1,000 fitness facilities and over 5,000 instructor professionals. As President of the Fitness Industry Technology Council, he is working to create interoperability standards in the fitness space. He is considered a leading expert on technology, consumer and business trends and his views have been published in periodicals like the Wall Street Journal, the New York Times, Inc. Magazine, and CBI among others. Bryan delivers customized keynotes and strategic working sessions and is a highly sought after speaker and facilitator who has delivered his message at industry conferences and organizational events on four continents. Via his firm Integerus, Bryan advises a number of high profile entrepreneurs, their families and leading brands on a host of business matters both domestically and internationally. To learn more visit

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October Feature: Trends and Directions in 2015 by Sal Pelligrino


An in depth look at what’s happening in our business from the eyes of a “former-equipment guy turned finance” who has a good handle on the industry by working national accounts for the past fifteen years. Sal has been an industry veteran since 1978. His experience stems from being a club owner for seven years and working for three major equipment companies since 1984. Recently, Sal accepted an executive position with ABC Financial as SVP of Client Management. Their amazing focus on customer retention and client partnership is most intriguing to him. Also, he will have the unique opportunity to work with his daughter Sarah who has been with ABC for 1.5 years (see photo below).

Sarah and Sal

Sal has witnessed all of the major industry trends from Racquetball Clubs to the Nautilus Fitness Concept to the Big Box and now the high-end experiential Boutique Fitness Clubs. By traveling three weeks per month, Sal is constantly out there meeting with clients, assisting with planning of new facilities and watching the explosion of boutique and small group training options effecting the traditional fitness centers. Sal’s busy travel schedule takes him all around the country where he sees what is hot in programming, design and industry trends.

State of the Industry:

What an incredible time to be in the health and wellness business. We see the fitness business growing, and more and more business models and companies are coming into the space. The franchise fitness business has continued to grow and the boutique fitness models are turning up everywhere. The facility owner and management team must be in tune with industry trends and all of the competitors in their respective marketplace. From my experience, most operators have very busy schedules and it’s difficult for them to track new trends happening in other markets around the country. The purpose of my presentation is to share what I see in the market and provide a working understanding of the strengths and weaknesses of these new business models and how the owner can best respond to these threats.
Planet Fitness has grown to over 950 locations now serving around 5 million members, LA Fitness has 640 locations, CrossFit has topped 10,000 locations and is forging Elite Fitness, AnyTime Fitness has more than 2,600 locations, LifeTime Fitness dominates the family market, Crunch Fitness Franchises are in high demand, Retro Fitness has over 100 facilities, YMCA locations exceed 2,600, Equinox owns the luxury market and their HVLC Blink Model and Soul Cycle brands are making waves in many markets. Boutique fitness and the experiential training models are growing by leaps and bounds. The main focus of any fitness club manager is to focus on member retention and development of non-dues revenue. Personal Training and Small group training programs are a key solution to this competitive marketplace.


Small Group Training:

The power of CrossFit, Men’s Health magazine, the Biggest Loser TV Show and Orange Theory Franchise have transformed the industry. The high intensity group training programs (with proper supervision) has certainly entered the minds of many consumers. Every club owner I have spoken with during the past two years has been seeking a solution to this request and need. One of my clients (Town Sports International) has successfully installed their UFX Zones (800 to 1,500 square foot turf area) in 153 locations. In every case, when the UFX zone was installed there was corresponding increase in PT and small group training revenue. Many members are using this UFX Zone for stretching, functional movements and core training. This has been a big departure from the traditional strength circuits and free weight areas. These areas are very cost-effective a covers the costs of the custom turf, TRX tower, Kettle bells, platform, AirDynes and Turbo Trainer Total Body bikes. The key item in the success of developing this area is not simply the space, but the program that goes with it. Here are few great sources for programming ideas and special programs guidelines: Rick Mayo with, Thomas Plummer of the NFBA (, Aaron Moser of Perform Better in Providence, RI and the Les Mills Grit Don’t try and create this small group training model alone, the above industry specialists have the power to help you succeed in this important profit center.

Boutique Fitness Trends:

Before we discuss the details of this category I would like to share the following numbers detailing the growth of the four major segments of the industry from 2010-2014:

Large Private Clubs………………………..10%
High End Fitness……………………………15%
No Service 10-20K Sq. Foot Clubs…140%
Studio Concept Clubs……………………405%

Cross Fit Photo

Yes, you probably have three to ten of these competitors in your market right now. CrossFit, Orange Theory, Barry’s Boot Camp, Yoga studios and boutique cycling studios like Soul Cycle & Fly Wheel.

Members are willing to pay from $89 to $175 per month for these experiential exercise programs. They pay premium dollars for a results driven program – we just have to offer the right program, have the right leadership and proper member motivation to make this happen.

The market is willing to pay in order to achieve their desired results and tell all of their friends in the process. Another interesting development of the Boutique fitness model is the evolution to the larger training gyms. While in Charlotte, NC this year I came across Pure Body Fitness (a 16,000 square foot training gym). Imagine a full service gym offering a combination of a main functional area surrounded by an incredible offering of group exercise rooms (i.e. Yoga area, group cycle room, Treadmill room, TRX body suspension area).
Pure Body Yoga

Members are paying in excess of $140 per month and getting the desired results they are looking for in a trendy space with inspiration walls and very capable team of professionals. There is another interesting part of the décor in these new boutique centers – the Inspiration walls or motivational boards (see the photobelow).

Inspirational Wall at Fitness Center

Indoor Group Cycle Trends:

This has become a very personal area of expertise for me. During my 5.5 years of working with Star Trac we had incredible success with selling the Star Trac Spinning brand of group cycles. Actually, we were the world-wide leader in group cycling and because of this fact, I learned a great deal about this space in the market. With the rapid success of Soul Cycle, FlyWheel, CycleBar and numerous boutique cycling centers, the traditional health and fitness center cannot compete with their own 650 square foot space, with eight year old bikes, lousy audio/light experience, and mediocre instructors.
Cycle Photo

Why are members paying up to $35 per class in New York, Boston and LA? It’s all about the experience.

One of my clients (Gordon and Skip Johnson owners of Gold’s Gym in West Cobb and Douglasville, GA) did an amazing job in upgrading their cycle room. With $40,000 and a very thoughtful plan, they transformed a very dated room into a wonderful cycling experience. So get moving my friends and improve your lighting, sound system and upgrade those dated and rough riding bikes.

Also, all of the new cycle franchise groups are offering a wide array of technology feedback systems: MyZone and Performance IQ where they capture the work load, heart rate a calorie burn of all the participants and displayed their scores on monitors to show their level of improvement and motivate their participants. Again, it’s all about the experience and quality of the ride (instructor motivation, leadership, room design and quality of bikes used). Another growth item in this segment is the interest in offing Cycling programs based on Power (measurements of Watts). The Spinner Blade Ion by Star Trac, The Schwinn Perfomance AC, Matrix and Free Motion all offer a very accurate modality for Power Training. There are two important items to consider – the higher cost of the bikes (usually $500-$800 more than the traditional commercial group cycle bike) and the need for instructor Power Training (usually a $2,000 additional cost). I am big on education so I highly recommend this for your instructor team.

Club Within a Club:

During my travels I have noticed so many facilities who have created a group training area, by purchasing a functional apparatus like the Life Fitness performance 360 or other functional products. The biggest problems I have seen are there are no programs to go with the product. It’s all about the program folks. So often owners think if you build the space it’s enough, but members need a program path to follow and lead them to desired results. Some great examples of this strategic expansion are:

  • Town Sports International and their UFX Zones – 800 to 1,500 square feet of training space right smack in the middle of the traditional fitness floor
  • The East Bank Club in Chicago designated 5,000 square feet to their training area with great success
  • Gold’s Gym corporate is in the process of rolling out Gold’s Fit (their version of this new industry trend)

Trends in High Value Low Cost Models:

This segment has continued to grow and thrive. Planet Fitness is approaching 1,000 locations and America loves the $10-$20 club model. In my opinion PF turned our industry upside down and really effected the marketplace and spawned the growth of the functional training gyms and programs. Club owners had to differentiate themselves in the marketplace to complete with this low-cost membership model. Retro Fitness has created a very successful business model (especially after their appearance on Undercover Boss) and experienced consistent growth around the country. There are a bunch of regional HVLC players around the country, Crunch Franchise, Blink Fitness (by Equinox), Fitness 19, and 10 Fitness in Little Rock. I have been training there for the past four weeks and enjoyed my experience.

If a low cost competitor comes into your market, I suggest the following:

  • Purchase the IHRSA publication on How to compete with a Low Cost Competitor
  • Make sure you contact industry peers who have already battled this model in other markets
  • Call your equipment or service vendors who can be a great resource for you
  • Go visit them, work out there, take your management team on a class trip to experience this model and go back and create the perfect defensive strategy

Trends in the Big Box National Chains:

The big boys have controlled the market for decades and still do for the large part. If an LA Fitness, 24 Hour Fitness, Equinox and LifeTime Fitness comes to your market, get ready to do battle. They are a powerful force to contend with. Their business models are strong and their marketing muscle blankets the community when they come to town. LA Fitness builds beautiful 40,000-60,000 sq ft facilities with a pool, basketball court, large indoor cycling room and tons of strength lines and cardio. Recently, I see that they are adding a functional fitness space for small group training. LifeTime Fitness has dominated the family fitness market. They just opened their second multi sports center in Raleigh, NC – they are doing extremely well and own the family market with branded programs and incredible focus on numerous branded profit centers. Equinox owns the high end market by placing beautiful centers in the richest zip codes in the country. Their HVLC Blink Model is growing and now they are selling a franchise business system. Another interesting trend is the willingness of large national players to build clubs right near another big box club. Two markets in the northeast that come to mind are Paramus, NJ and White Plains, NY. On one corner in downtown White Plains there is a Crunch Franchise, new Planet Fitness and a New York Sports club on the same street corner. Paramus, NJ has an Equinox, LA Fitness, New York Sports Club, 24 Hour Fitness, Blink Fitness, Retro Fitness, Gold’s Gym and a new Hospital Wellness Center all within a 2-3 mile radius. Competitors are not afraid to go right at each other. 

There are also strong regional players who have earned incredible success and reputation in various markets around the country such as Town Sports International from Boston to Washington DC. They’ve gone back to their roots by opening four new 17,000-20,000 square foot neighborhood fitness centers in NY and Boston in the past year. Xsport Fitness based in Chicago, has a fantastic model that has incredible success with multiple profit centers especially in Personal Training (PT) and retail. Also, Gold’s Gym (a legacy of strength) corporate now owns over 150 clubs and celebrated their 50th anniversary this year in Dallas. Arnold Schwarzenegger brought down the house with a special appearance by accepting his Hall of Fame award, it was a very special event.

Online membership sales is a big focus in recent years. Both LA Fitness and 24 Hour Fitness have made this a major focus. What about you? Speak with your club Billing and Club software company today on how to implement this powerful tool. In today’s world, consumers want to buy when it’s convenient for them. ( for details)

Technology Trends:

As I started to draft this section on technology trends I happened to view this article on how technology will affect our industry. Please take the time to read this informative viewpoint: Now back to the article.
In my opinion the two biggest technology discussion points have been the advent of wearable technologies and mobile applications. The FitBit commercials on TV and social media are visible on a daily basis and the question is? How can a club owner use these technologies to enhance exercise adherence or drive people to the club. I noticed a YMCA association who had a unique partnership with Blue Cross Blue Shield (BCBS). They offered discounts to members who used the FitBit to monitor their daily activity.

FitBit and BCBS Club Applications is another big item for discussion and Netpulse is leading the way in this field of play. On a recent visit to a Retro Fitness club conversion in Raleigh, I noticed a poster detailing the benefits of their new mobile app. It’s time to get moving in this direction – make this a priority for the busy winter season.

If budgets are tight and you are trying to make an impact with your members from a technology standpoint. Make your center a WIFI hotspot – from the lobby to cardio area. Let the member bring in the technology devise they prefer – it saves you a lot of money.

Key Things to Think About:

We certainly covered a lot of ground in the article, but in closing I want to share the following information. First of all, think like a member again. The next time you walk into your club–tour your facility–and be critical of every aspect of your walk through (where can you improve, what needs to be updated or replaced). Please note the following summary below: Invest in continuing education for you and your key department managers. I suggest you purchase IHRSA’s Profiles of Success. You can download a free preview or purchase the Profiles of Success here).

I want to thank you for the read today. If you have any questions, please feel free to reach out to me directly at or to Jennifer Hutchinson, Marketing Director with ABC Financial Services at

Thank you,
Sal Pellegrino

Sal Pellegrino is the SVP of Client Management at ABC Financial.  Their company mission is two-fold:  to be the resource for cutting-edge technology in the health and fitness industry and to maximize collections from the highest percentage of members on a daily basis.

ABC’s core leadership is comprised of Jim Bottin, Founder and CEO, alongside a powerful executive team, all with years of experience as fitness industry veterans.  Jim Bottin’s history in the industry began in 1974 when he opened his own martial arts studios in Arkansas. Five years later, he began expanding those studios into fitness centers. In 1981, ABC Financial was founded as a solution to the software and payment processing needs for Mr. Bottin’s own chain of 13 health clubs. Beginning as a specialized solution for the private owner, ABC was so effective we quickly grew to a client base outside of Mr. Bottin’s ownership – our client base is now approaching 7,500 health and fitness clubs throughout the U.S., Canada and Puerto Rico.

By learning from our solid foundation and successes of the past, ABC management remains devoted to focusing on the future – staying on the cusp of industry evolution in service and technology, as well as providing the highest level of commitment to our customers’ success.

We believe our customers should expect the highest standards of service from us because we expect no less from ourselves.  It’s what has made us the industry leader.
When partnering with ABC Financial, you should expect the most up-to-date software and benefits only ABC can provide.